Al Kiswah Towers Hotel

Dear Ghouson, I just left Al Kiswah Towers, and I wanted to take a moment to sincerely thank you for your kindness and professionalism during my stay. Your excellent command of English made communication so easy and comfortable, and your helpful attitude truly made a difference. Your warm and welcoming approach, along with your willingness to assist, made my experience even more pleasant. I truly appreciate your effort and dedication — it did not go unnoticed. Thank you once again for your outstanding service. I wish you all the best, and I hope to visit again soon! Warm regards,

> We recently stayed at Al Kiswah Towers Hotel with four booked rooms, and overall, our experience was mostly positive, with some key areas for improvement. ✅ What we appreciated: Room size is excellent — spacious and comfortable for groups and families. Staff were polite and helpful, and we especially appreciate that when one of our rooms had a strong cigarette smell, the issue was resolved promptly with a room replacement. Early check-in and late checkout were generously provided, which helped us a lot. Good facilities, clean rooms, and shops/restaurants available inside and nearby. The free laundry service is a great addition — very useful and appreciated. Walking distance to the Haram is manageable for most adults. Breakfast was very good for the price (SAR 40 per adult) — fresh and varied. . Overall, this hotel has a lot of strong qualities and offers great value, but there are a few service and operational issues that, if addressed, would significantly improve the guest experience.

It is roughly 5 minutes by free shuttle bus to the haram - the bus stops next to the new extension of the haram which has plenty of space. The shuttle buses come every 3 minutes, and there are more than 5 of them. The breakfast buffet from 6am to 11am has a good selection of food and drinks to choose from, with helpful staff and good places to sit, at a cheap price of 40 riyal per person per day (you pay at the restaurant itself). The beds were comfortable and big in size, and clean. They give free water and the fridge was very good too. The ladies at reception were very well mannered and well trained. The laundry service was very fast. Plenty of gift shops and mini markets on Ground floor. There is a prayer room, wudhu area, small gym room, and even a kids area too, all within tower 1 - there are 5 towers. There are plenty of cabs outside of tower 1 to get anywhere e.g. ziyarat or station. The hotel is very big and very well priced, without being too far from the haram.

Fairly decent hotel with all amenities. Staff is helpful.

The hotel was pleasant with many shops and amenities on each other tower's ground floors. I particularly liked the café on the ground floor of tower one. The reception staff were excellent. They were smiley and friendly and spoke English very well. They were very helpful in both the check-in and check-out processes. The room was spacious and clean. The bed was comfortable, and the bathroom was a nice size. The water pressure on the toilet bidet was very strong and not adjustable. Also, the noise from the main street can be loud even on the fourteenth floor, but I managed to sleep through it fine. The hotel has a very nice prayer room for both men and women, both a nice wudhu space. The hotel has a laundrette shop, which is open 24 hours on the ground floor of one of the towers as well as a barbershop where pilgrims can cut their hair. There is also a self washing laundry machine in the wudhu area (there was one in the men's one, I don't know about the ladies' wudhu area) of the hotel prayer room. The hotel restaurant had a buffet breakfast, which cost me SAR40, which I enjoyed on one of my morning stays. There was a good mix of hot and cold food, although there good have been a bit more of a selection. The hotel also provides a shuttle service to and from the Haram, which I believe runs around the clock. You will not need to wait for more than 5 minutes at the stop for the next shuttle bus to arrive. Bear in mind that the bus can get crowded, especially at prayer times, and may not be suitable for disabled guests.